FAQs
Frequently Asked Questions
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Duly filled Customer Application Form (CAF) along with the following documents:
- Self-attested Photograph
- Self-attested Proof of Identity
- Self-attested Proof of Address
You can change your tariff plan by contacting us at +91 971 144 3333 or by writing to us at support@comway.in or help@comway.in.
Yes, you can. Just put a request for shifting the broadband service to another location by writing to us at support@comway.in. If we service the new location, our team will register your request for shift.
You can make online bill payment via credit card/debit card/Net banking by logging into your account at the Quick Pay section of the website.
- Check whether the wireless router is on/off.
- Check whether WAN LED (Internet or Globe LED) is blinking or not. If not, re-insert the Ethernet cable at the WAN port. If still no LED, then please call our customer care.
- If WAN LED is on and the internet is still not working, power off the router for 5–10 minutes and then restart it.